Privacy Policy

We are committed to protecting and respecting your privacy. This Privacy Policy and the Conditions of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of European Union Data Protection legislation, We (as defined and detailed in this policy) Normans Heating Ltd are the data controllerNormans Heating Ltd stores personal data information for internal contact and reference purpose’s only and does not use this information for either our own marketing purposes or for marketing by a 3rd party. At times we will be required to pass your information to a 3rd party but will not do so without your prior approval.


We may collect and process the following data about you:

  • Full Name & Title
  • Address for works
  • Payment address
  • Telephone Number
  • Email address
  • Property type
  • Property Fuel Type
  • Heating installation type
  • Your Payment Details (please note we do not retain this information as all transactions are done via a secure connection with an established payment provider)

Information that you provide to us. This includes information provided at the time of initial contact with us, or requesting further services. We may ask you for information when you report a problem to our office.

If you contact us, we may keep a record of that correspondence.

Details of transactions carried out.

Details of our visits to your property and other communication data, whether this is required for our own billing purposes or otherwise.

The website of the Normans Heating contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is some transfer of this personal data to third parties.


We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our Site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.


When we use your information as described in this Privacy Policy, this may occasionally involve sending your information around the world.  When you place an order with us or requests a quotation, your details will be inputted to our internal system and be stored on secure servers.

All customer personal data is stored on secure servers employing extensive security measures to ensure it remains fully protected at all times. All servers used for data storage are also physically secured and provided by reputable companies that meet the highest standards of security

Unfortunately, the transmission of information via the internet is not completely secure. Although we employ security measures designed to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We use information held about you in the following ways:

To carry out our obligations arising from any contracts entered into between you and us.

  • Keep you updated on the status of your account
  • Contact you for service visits
  • Contact you if there is a query regarding your booking
  • Contact you in relation to product and / or website reviews
  • Assist with any customer queries
  • Enable functionality of Warranty and Guarentee Schemes
  • Contact you to inform you of any un-paid invoices

Your data including Payment Address and Payment Details will be shared with relevant and reputable third-party banking providers, We do not store any payment card information on any of our own servers.


We may disclose your personal information to:

We may disclose your personal information to third parties:

In the event that we sell or buy any business, assets or shares, in which case we may disclose your personal data to the prospective seller or buyer of such business, assets or shares.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.


Data Protection legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the law. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.


This Privacy Policy may be updated so you may want to check our website.


Please contact us using the details shown on our wesbite or by telephone if you have any questions, comments or requests regarding this Privacy Policy.