It’s snow season

Like so much of the country, we’re snowed under right now!
Because of the weather conditions we are receiving a huge volume of calls and our engineers are in high demand. And like so many other people on the road, our engineers are struggling to get around safely, which is our priority

We are trying to provide you with the same service as usual, but we are prioritising people who have no heating and hot water.

In a vast number of case's you will find that the condense from your boiler has frozen. This is the white pipe that appears from your boiler and terminates outside. There are various videos on how you can defrost this.

https://www.baxi.co.uk/service-and-repair/boiler-faqs

As a consequence there may some delay in our respond times at this time.